Store policy

SHIPPING & DELIVERY INFORMATION

This policy explains order processing, shipping charges, estimated delivery windows, tracking, international delivery, address changes, delays, and lost packages.

HOW WE FULFILL YOUR ORDER

Orders may be fulfilled from selected fulfillment facilities or distribution partners depending on product availability and the delivery destination. The fulfillment location for an order may differ from our business registration address.

ORDER PREPARATION

Standard processing time: approximately 2–5 business days after payment confirmation for order processing, product checks, and packaging.

During holidays, major promotional periods, or unusually high order volume, preparation may take up to 6 business days. Business days generally exclude weekends and recognized holidays.

SHIPPING CHARGE

A standard shipping fee of $6.99 USD per order applies unless a different shipping offer or promotion is displayed during checkout. The final shipping charge is shown before you complete your purchase.

ESTIMATED DELIVERY WINDOWS

• United States: approximately 8–14 business days after dispatch.
• Canada, United Kingdom & Australia: approximately 10–16 business days after dispatch.
• Other international destinations: approximately 14–21 business days after dispatch.

These are estimates rather than guaranteed delivery dates. Customs inspections, carrier delays, weather, holiday volume, remote delivery locations, or transportation disruptions may affect transit time.

TRACKING YOUR PACKAGE

After an order ships, available tracking information is generally sent to the email address provided during checkout. It may take approximately 1–3 business days after shipment for the carrier's first tracking scan or movement to appear.

INTERNATIONAL DELIVERY & CUSTOMS

International shipments may be subject to customs procedures, import taxes, duties, brokerage charges, or local handling fees. Where applicable, these charges are determined by local authorities and are not controlled by HAVPIXORA™ unless they are specifically collected during checkout.

ORDER CHANGES & CANCELLATIONS

If you notice an error in your shipping information or would like to request a cancellation, contact service@havpixo.com within 12 hours of placing your order. Once an order has entered fulfillment, been packaged, or been transferred to a carrier, we may no longer be able to modify or cancel it.

ADDRESS ACCURACY

Please provide a complete and accurate recipient name, street address, apartment or unit number where applicable, city, state or province, postal code, country, and contact information. If you discover an address issue shortly after ordering, contact us as soon as possible.

DAMAGED, DELAYED OR LOST SHIPMENTS

If an item appears to have been damaged during transit, contact us within 72 hours of delivery with your order number, a description of the issue, and clear photos of the product and outer packaging where available.

If tracking stops updating for an extended period or your package remains delayed beyond the expected delivery window, contact us with your order number and tracking details. If a carrier confirms that a package has been lost in transit, we will review the order and provide an appropriate resolution, which may include replacement or refund depending on the circumstances.