Store policy

RETURNS, EXCHANGES & REFUNDS

This policy explains the return window, eligibility, return requests, return shipping responsibility, exchanges, damaged items, and refund timing.

30-DAY RETURN PERIOD

Eligible products may be returned within 30 calendar days after delivery.

RETURN ELIGIBILITY

For a standard return, the product should generally be unused and in its original condition with the original packaging, accessories, manuals, tags, labels, or seals where applicable. Proof of purchase or a valid order number is required.

Personalized or custom-made products, gift cards, final-sale merchandise, certain promotional products, used or altered items, products missing required original packaging, and goods that cannot reasonably be resold for hygiene or safety reasons may not qualify for a standard return where permitted by applicable law.

HOW TO REQUEST A RETURN

Before sending anything back, email service@havpixo.com with your order number, the product you want to return, the reason for the request, and photos or videos where relevant. Do not send merchandise back until you receive return authorization and instructions.

RETURN ADDRESS

Please do not send returns to our business registration address. After your return request is approved, our customer support team will provide the correct return warehouse address and instructions for your order.

RETURN SHIPPING COSTS

Customers are responsible for reasonable return shipping costs for preference-based returns, such as a change of mind or an item that is no longer wanted. If an item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer when the claim is approved.

EXCHANGES

For a different item, size, style, or variation, the most efficient process is generally to request an approved return for the original item and place a new order for the preferred replacement.

REFUNDS

After an approved return reaches the designated return location, it will be inspected. If the refund is approved, it will generally be issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear. Your bank, card issuer, or payment provider may require additional posting time.

If 15 business days have passed after you received confirmation that your refund was approved and the funds have not appeared, contact service@havpixo.com.

EU WITHDRAWAL RIGHTS

Customers receiving eligible orders within the European Union may also have statutory withdrawal rights under applicable consumer protection laws. Those rights apply independently of this store policy where required by law.